{"id":22244,"date":"2018-10-02T17:43:23","date_gmt":"2018-10-02T20:43:23","guid":{"rendered":"http:\/\/terzoni.com.br\/leanblog\/?p=22244"},"modified":"2025-05-29T15:49:57","modified_gmt":"2025-05-29T18:49:57","slug":"diagrama-ishikawa-e-grafico-de-pareto","status":"publish","type":"post","link":"https:\/\/terzoni.com.br\/leanblog\/diagrama-ishikawa-e-grafico-de-pareto\/","title":{"rendered":"Ferramentas de an\u00e1lise:  Diagrama de Ishikawa e Gr\u00e1fico de Pareto"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"22244\" class=\"elementor elementor-22244\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5f3c0a6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5f3c0a6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-91acc16\" data-id=\"91acc16\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-51d0ae9 elementor-widget elementor-widget-text-editor\" data-id=\"51d0ae9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em><b>Neste artigo vamos falar sobre o Diagrama de Ishikawa e Gr\u00e1fico Pareto, duas ferramentas da qualidade extremamente\u00a0eficientes que v\u00e3o ajudar o seu neg\u00f3cio a ser mais estrat\u00e9gico e lucrativo. Confira a seguir!<\/b><\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1e53fab elementor-widget elementor-widget-text-editor\" data-id=\"1e53fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Muitas vezes a empresa conhece quais padr\u00f5es precisa ofertar em seu produto ou servi\u00e7o para garantir a satisfa\u00e7\u00e3o do mercado. Entretanto, acaba por pecar no gerenciamento da qualidade desse produto, deixando a desejar em sua <\/span><\/span><\/span><\/span><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/terzoni.com.br\/leanblog\/trabalho-padronizado\/?utm_source=lean_blog&amp;utm_medium=cta_texto&amp;utm_campaign=link_artigo_ishikawa_pareto\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">padroniza\u00e7\u00e3o<\/span><\/span><\/span><\/span><\/a><\/span><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> e na sua entrega.<\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Pensando em criar medidas que solucionem esses grandes desafios nas empresas, algumas metodologias surgiram para garantir uma boa gest\u00e3o da qualidade e auxiliar a tomada de decis\u00e3o do gestor.<\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Conhe\u00e7a abaixo duas ferramentas de an\u00e1lise da qualidade\u00a0 o Diagrama de Ishikawa e Gr\u00e1fico de Pareto que podem ajudar o seu neg\u00f3cio a ser mais estrat\u00e9gico e lucrativo.<\/span><\/span><\/span><\/span><\/p><h2 class=\"entry-title fusion-post-title\" data-fontsize=\"52\" data-lineheight=\"62\"><strong>Diagrama de <\/strong><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">causa e efeito (<\/span><\/span><\/span><\/span><\/strong><strong>Diagrama de Ishikawa)<\/strong><\/h2><p class=\"entry-title fusion-post-title\" data-fontsize=\"52\" data-lineheight=\"62\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">O diagrama de Ishikawa pode ser conhecido como espinha de peixe, dado o seu formato. Recebe tamb\u00e9m esse nome por ter sido devolvido por Kaoru Ishikawa, cuja principal motiva\u00e7\u00e3o foi propor um modelo que facilite a identifica\u00e7\u00e3o de problemas a partir de suas causas e raz\u00f5es.<\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Hoje, o diagrama de causa e efeito se configura como uma importante ferramenta de gest\u00e3o qualidade para apontar dispers\u00f5es nos processos, al\u00e9m de facilitar a visualiza\u00e7\u00e3o da rela\u00e7\u00e3o existente entre um determinado efeito e sua causa ou outros desdobramentos.<\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">A imagem abaixo pode representar um exemplo de como \u00e9 estruturado o diagrama:<\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44a8ebe elementor-widget elementor-widget-image\" data-id=\"44a8ebe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/terzoni.com.br\/leanblog\/wp-content\/uploads\/elementor\/thumbs\/DIAGRAMA-DE-CAUSA-E-EFEITO-o7tob5vbi7sh50ru3se6max6mukgmlofpi2x2c1gws.jpg\" title=\"DIAGRAMA-DE-CAUSA-E-EFEITO\" alt=\"Ferramentas de An\u00e1lise DIAGRAMA-DE-CAUSA-E-EFEITO\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413da62 elementor-widget elementor-widget-text-editor\" data-id=\"413da62\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p style=\"text-align: justify; line-height: 150%;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">O primeiro passo \u00e9 definir qual \u00e9 o problema que gostaria de analisar e, a partir disso, buscar todas as causas poss\u00edveis que podem influenciam o processo e resultar nesse problema.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p style=\"text-align: justify; line-height: 150%;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Um detalhe importante no diagrama de Ishikawa, \u00e9 que n\u00e3o existe um n\u00famero m\u00e1ximo ou m\u00ednimo de causas, entretanto, pode-se colocar \u201csubcausas\u201d, desmembrando ainda mais as \u201cespinhas\u201d dessa esqueleto. O ideal \u00e9 elencar todas as causas poss\u00edveis e fazer um diagrama de Ishikawa completo.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><h3 style=\"text-align: justify; line-height: 150%;\"><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Como aplicar o diagrama de Ishikawa<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/strong><\/h3><p style=\"text-align: justify; line-height: 150%;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Vejamos agora um exemplo de como pode-se aplicar o seu problema no diagrama: Imagine que voc\u00ea est\u00e1 obtendo um n\u00famero crescente de reclama\u00e7\u00f5es dos seus clientes.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p style=\"text-align: justify; line-height: 150%;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Por quais motivos essas reclama\u00e7\u00f5es est\u00e3o sendo feitas?<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"text-align: justify; letter-spacing: 0px;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Ent\u00e3o, comece a organiz\u00e1-las e dividir os itens por possibilidade de causas, por exemplo:<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56dfee4 elementor-widget elementor-widget-image\" data-id=\"56dfee4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/terzoni.com.br\/leanblog\/wp-content\/uploads\/elementor\/thumbs\/EXEMPLO-DE-DIAGRAMA-DE-CAUSA-E-EFEITO-o7tob5vbi7sh50ru3se6max6mukgmlofpi2x2c1gws.jpg\" title=\"Exemplo de diagrama de ishikawa\" alt=\"Ferramentas de An\u00e1lise - Exemplo de diagrama de ishikawa\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74de45e elementor-widget elementor-widget-text-editor\" data-id=\"74de45e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Essas s\u00e3o as causas principais, mas o que gera a falha no atendimento, o atraso na entrega e a qualidade do produto?<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Voc\u00ea pode desmembrar a \u201cfalha do atendimento\u201d adicionando \u201cfalta de preparo dos atendentes e vendedores\u201d, por exemplo. No caso do atraso na entrega, pode ser o atraso na linha de produ\u00e7\u00e3o ou os problemas com a transportadora e assim por diante.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p><strong><em><span style=\"color: #ff6600;\"><span style=\"color: #ff6600; letter-spacing: 0px;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><a style=\"color: #ff6600;\" href=\"https:\/\/terzoni.com.br\/leanblog\/fluxo-de-valor\/?utm_source=lean_blog&amp;utm_medium=cta_frase&amp;utm_campaign=link_artigo_ishikawa_pareto\">Quer aprender a mapear todas as etapas do seu processo? Clique aqui e saiba o que \u00e9 e como criar um fluxo de valor!<\/a><\/span><\/span><\/span><\/span><\/span><\/span><\/em><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4856050 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4856050\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5f87069\" data-id=\"5f87069\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d148aba elementor-widget elementor-widget-text-editor\" data-id=\"d148aba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"letter-spacing: 0px;\">Vejamos agora como funciona o diagrama de Pareto.<\/span><\/p><h2><strong><span style=\"color: #515b69; font-family: 'Source Sans Pro', Arial, Helvetica, sans-serif; font-size: 26px; letter-spacing: 0px;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Diagrama ou Gr\u00e1fico de Pareto<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/strong><\/h2><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">J\u00e1 o digarama de Pareto \u00e9 uma ferramenta de qualidade que surgiu ainda no s\u00e9culo XIX. Atrav\u00e9s dos experimentos de Vilfredo Pareto, foi poss\u00edvel criar um modelo de trabalho que mostre <\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">visualmente<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"> como poucas causas realmente possuem grande influ\u00eancia em determinados eventos.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">A principal ideia do diagrama de Pareto \u00e9 organizar por ordem decrescente em formato de gr\u00e1fico de barras quais causas s\u00e3o mais determinantes em problemas espec\u00edficos.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Organizando os problemas e as causas no eixo x, enquanto no y \u00e9 indicada a frequ\u00eancia com que ocorrem. Nessa mesma l\u00f3gica, pode-se utilizar outros dados no lugar da frequ\u00eancia, tais como custo ou tempo, por exemplo.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Assim, \u00e9 poss\u00edvel ir tra\u00e7ando a curva percentual que indica quais causas merecem aten\u00e7\u00e3o na resolu\u00e7\u00e3o do seu problema. Vejamos a seguir sua aplica\u00e7\u00e3o:<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><h3><strong><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Como aplicar o diagrama de Pareto<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/strong><\/h3><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Vamos utilizar a mesma situa\u00e7\u00e3o. Voc\u00ea teve um n\u00famero de reclama\u00e7\u00f5es do seu produto muito grande e vai separar por motivo de reclama\u00e7\u00e3o, criando uma tabela com a frequ\u00eancia dessas reclama\u00e7\u00f5es em um intervalo determinado de tempo, conforme a tabela abaixo:<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c683e4c elementor-widget elementor-widget-image\" data-id=\"c683e4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/terzoni.com.br\/leanblog\/wp-content\/uploads\/elementor\/thumbs\/planilha-ishikawa-ob7lrucblw65rphw2e62kh4vw0vxwd7jcy1cmeakcc.png\" title=\"planilha ishikawa\" alt=\"Ferramentas de An\u00e1lise - planilha ishikawa\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-815b1a7 elementor-widget elementor-widget-text-editor\" data-id=\"815b1a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Note que as colunas intituladas de \u201cfrequ\u00eancia acumulada\u201d e \u201cpercentual acumulado\u201d exigem alguns c\u00e1lculos. A frequ\u00eancia acumulada por ser obtida ao somar a frequ\u00eancia das causas anteriores, por exemplo: Causa 2 = frequ\u00eancia acumulada da Causa 1 + frequ\u00eancia da Causa 2; Causa 3 = frequ\u00eancia acumulada de Causa 2 + frequ\u00eancia da Causa 3 e assim por diante.<\/p><p>Para realizar o c\u00e1lculo do percentual acumulado, utilize a f\u00f3rmula abaixo:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46df1c3 elementor-widget elementor-widget-image\" data-id=\"46df1c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/terzoni.com.br\/leanblog\/wp-content\/uploads\/elementor\/thumbs\/formula-o7tob5v7ung5hy4epwbpcotps8v78nu44ikhatfjz0.png\" title=\"formula gr\u00e1fico de pareto\" alt=\"formula gr\u00e1fico de pareto\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c857004 elementor-widget elementor-widget-text-editor\" data-id=\"c857004\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Por exemplo, para calcular o percentual da Causa 3: 58 x 100 = 5800 dividido por 30 + 20 + 8 + 3 =<\/p><p>5800 \/ 61 = 95%<\/p><p>Ao organizarmos a tabela acima com devidos c\u00e1lculos, o resultado \u00e9 o gr\u00e1fico de barras com a curva conforme o modelo abaixo:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d0e9af elementor-widget elementor-widget-image\" data-id=\"1d0e9af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/terzoni.com.br\/leanblog\/wp-content\/uploads\/elementor\/thumbs\/PARETO-ob7low4jjorcdd5jwfd0ewfxl4xrwldkt268rwfjwq.jpg\" title=\"Exemplo Gr\u00e1fico de Pareto\" alt=\"planilha ishikawa - Exemplo Gr\u00e1fico de Pareto\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c3dcdb8 elementor-widget elementor-widget-text-editor\" data-id=\"c3dcdb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">O gr\u00e1fico \u00e9 de grande aux\u00edlio na tomada de decis\u00e3o e na elabora\u00e7\u00e3o de projetos de gest\u00e3o da qualidade porque permite a visualiza\u00e7\u00e3o de quais causas precisam de prioridade para a redu\u00e7\u00e3o de problemas nos processos.<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p><p><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">Assim, verificamos duas ferramentas de an\u00e1lise Diagrama de Ishikawa e Gr\u00e1fico de Pareto, ambas com grande efici\u00eancia e n\u00edvel de aplica\u00e7\u00e3o f\u00e1ceis no ambiente de trabalho. J\u00e1 conseguiu visualizar os pontos em que sua empresa pode utilizar as ferramentas acima?<\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-65cb396 elementor-widget elementor-widget-text-editor\" data-id=\"65cb396\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"vertical-align: inherit;\">Para dificuldades maiores na gest\u00e3o de qualidade da sua empresa, \u00e9 poss\u00edvel contar com ferramentas e metodologias eficazes na gest\u00e3o e padroniza\u00e7\u00e3o dos processos. Acesse nossa p\u00e1gina de materiais baixe nossos ebooks e<\/span><span style=\"letter-spacing: 0px; vertical-align: inherit;\"><span style=\"vertical-align: inherit;\">\u00a0i<\/span><\/span><span style=\"letter-spacing: 0px;\"><span style=\"vertical-align: inherit;\">nscreva-se em nossa newsletter para receber mais conte\u00fados.\u00a0<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-359eb69 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"359eb69\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8502677\" data-id=\"8502677\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec3d591 elementor-widget elementor-widget-sidebar\" data-id=\"ec3d591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"custom_html-4\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div role=\"main\" id=\"contato-fale-com-nossa-equipe-widgets-8e5096db3fa5a07fe0ba\"><\/div><script type=\"text\/javascript\" src=\"https:\/\/d335luupugsy2.cloudfront.net\/js\/rdstation-forms\/stable\/rdstation-forms.min.js\"><\/script><script type=\"text\/javascript\"> new RDStationForms('contato-fale-com-nossa-equipe-widgets-8e5096db3fa5a07fe0ba', 'UA-113342918-2').createForm();<\/script><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3a8e5a48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3a8e5a48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-79d1217f\" data-id=\"79d1217f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-68ec8900 elementor-widget elementor-widget-text-editor\" data-id=\"68ec8900\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>\u00a0 Voc\u00ea pode se interessar por esses outros conte\u00fados!<\/strong><\/p><ul><li class=\"entry-title fusion-post-title\" data-fontsize=\"52\" data-lineheight=\"62\"><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bit.ly\/35mJeCU\"><em>10 Ferramentas para reduzir custos agora mesmo na sua empresa<\/em><\/a><\/span><\/li><li><span style=\"color: #ff6600;\"><a style=\"color: #ff6600;\" href=\"https:\/\/bit.ly\/3dTBITR\"><em>Ferramentas de An\u00e1lise: 5W2H e GUT<\/em><\/a><\/span><\/li><li><a href=\"https:\/\/bit.ly\/2FR0h7o\"><span style=\"color: #ff6600;\"><em>Ferramentas de An\u00e1lise: 5 porqu\u00eas e SMART<\/em><\/span><\/a><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-83bae9d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"83bae9d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-57e6dc7\" data-id=\"57e6dc7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c8739c elementor-widget elementor-widget-sidebar\" data-id=\"7c8739c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"sidebar.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div id=\"custom_html-5\" class=\"widget_text widget widget_custom_html\"><div class=\"textwidget custom-html-widget\"><div role=\"main\" id=\"newsletter-rodape-blog-8e1a6b0d637dff927a6b\"><\/div><script type=\"text\/javascript\" src=\"https:\/\/d335luupugsy2.cloudfront.net\/js\/rdstation-forms\/stable\/rdstation-forms.min.js\"><\/script><script type=\"text\/javascript\"> new RDStationForms('newsletter-rodape-blog-8e1a6b0d637dff927a6b', 'UA-113342918-2').createForm();<\/script><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Neste artigo vamos falar sobre o Diagrama de Ishikawa e Gr\u00e1fico Pareto, duas ferramentas da qualidade extremamente\u00a0eficientes que v\u00e3o ajudar o seu neg\u00f3cio a ser mais estrat\u00e9gico e lucrativo. Confira a seguir! Muitas vezes a empresa conhece quais padr\u00f5es precisa ofertar em seu produto ou servi\u00e7o para garantir a satisfa\u00e7\u00e3o do mercado. Entretanto, acaba por [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":29082,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[68,69],"tags":[106,171],"class_list":["post-22244","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-gestao","category-produtividade","tag-ferramentas-de-analise","tag-top5-lean-blog"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Ferramentas de an\u00e1lise: Diagrama de Ishikawa e Gr\u00e1fico de Pareto<\/title>\n<meta name=\"description\" content=\"O Diagrama de Ishikawa e gr\u00e1fico Pareto, ferramentas da qualidade que podem ajudar o seu neg\u00f3cio a ser mais estrat\u00e9gico e lucrativo. 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